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ISPO at its best – Conference report

Almost 100 delegates, consisting of ISPO members, representatives of other pilotage organizations interested in ISPO certification and (maritime) stakeholders from all over the world, gathered at the atmospheric Inntel Hotel, right on the Nieuwe Maas, the central river in Rotterdam, on the 21st and 22nd of June.

Download: ISPO Conference 2017 - Newsletter and report.pdf

Looking back at a great conference

Following the welcome by Jan Frans van den Hoek, who will be retiring and stepping down as pilot, chairman of the Regional Maritime Pilots’ Association Rotterdam-Rijnmond and treasurer of ISPO, the day’s chairman Hans Etman guided the attendants through a comprehensive programme of presentations and discussions on a multitude of aspects related to the field of maritime pilotage. At the same time, the annual meeting of the International User Group of ISPO took place during the two-day event.

‘I think we learned from both sides’
The first conference day was really very interesting, concluded Van den Hoek at the end of the official programme. “I think we learned from both sides, both as pilots and as the industry. The many questions during the panel discussion serve as proof that the programme and the presentations were engaging. ISPO is not so commonly known yet as ISO, but we’re steadily growing.”

Statement on the ISPO Conference 2017

Willem Bentinck, chairman of the ISPO International Users Group, looks back on a successful Conference. "Our mission is that ISPO is the preferred system for pilot organizations that consider joining such a system. This is precisely why it is so important that stakeholders are familiar with the standard."

Download: ISPO Conference 2017 - Newsletter and report.pdf

Day 1 - Wednesday June 21, 2017

The day’s chairman Hans Etman

By Adriaan Visser, vice mayor and port alderman of the city of Rotterdam - Adriaan Visser warmly welcomed the conference attendees on behalf of the city of Rotterdam. The world changes faster and faster, he said. "You're prepared for this, constantly reinventing yourself just like Rotterdam does. It’s very important to keep stressing safety and to continue communicating about safety to your stakeholders and even to the public.”

History, development and organization of ISPO
By Capt. Jan Frans van den Hoek, Capt. Henk van der Lugt, Capt. Willem Bentinck - As an introduction to the many non-ISPO members attending the conference, board members of ISPO's International User Group (IUG) - Willem Bentinck and Jan Frans van den Hoek - and ISPO administrator Henk van der Lugt presented an overview of the development of ISPO, from the first initiative in the mid-nineties to the present day.
View presentation on Slideshare: International Standard for maritime Pilot Organizations

Quality through transparency and cooperation
By René de Vries, (State) Harbor Master Rotterdam - In the opinion of De Vries, quality and safety go hand in hand for smoothly and safely handling all the shipping traffic. “If safety is the core business, then quality management is almost the same thing as safety management. Risk management on paper is one thing, but actually implementing this in practice with stakeholders is the real thing.”
View presentation on Slideshare: Quality through transparency and co-operation

‘Critical and transparent element in a highly reliable industry’
By Ed Barsingerhorn, General Manager Europe and Africa at Shell Trading and Shipping Company - Shell uses the power of its network of business partners as a driver for change, with the challenge to always further improve quality and thus reduce the number of incidents as much as possible. ‘ISPO will help to further embed maritime pilotage as a critical and transparent element in our highly reliable industry.’
View presentation on Slideshare: International Standard for Maritime Pilot Organisations

Terminal and pilot share the same interest
By Pieter Hartog, Managing Director of APM Terminals in Rotterdam - “It’s a global business we’re all involved in. We’re all part of a total logistics chain that can only function through cooperation and through the existence of international standards.” For Hartog, key words in that respect are cooperation, reliability, information and standards as the ISPO quality management system.

'Operational excellence through focus on safety' 
By CAPT. Anthony Schoonkind, Operations Manager at Stolt Tankers - Globally operating Stolt Tankers has a strict safety culture. "We believe operational excellence is achieved through our focus on safety and through our continuous efforts to improve the way we operate through team work and education,” says Anthony Schoonkind.

ISPO Code in light of ISO9001:2015
By Marijn Cox, Senior Marine Auditor at Lloyds Register - ISPO and ISO9001 broadly aim to achieve the same and also use the same principle of continuous improvement: the Plan, Do, Check, Act cycle. Comparing the ISPO Code to the latest ISO9001:2015 raises an interesting question: should ISPO also be updated?
View presentation on Slideshare: ISPO Code in light of ISO9001:2015

Day 1 was concluded with a boat trip and walking dinner aboard the Grace Kelly. While the delegates exchanged experiences and reminisced, they were also able to enjoy the skyline of Rotterdam and some of its impressive port basins in the evening sun, meeting up with the pilot boat halfway through the tour.

Day 2 - THURSDAY JUNE 22, 2017

ISPO Certification - Impacts on the Pilot Organization’s Activity Management
By Boris Gruden of Bureau Veritas - What does applying for ISPO certification entail for a pilot organization? Boris Gruden of Bureau Veritas, one of the classification societies qualified to do this, has a clear answer. “A well-run, professional organization does not need to change any of its working practices to meet the ISPO standard requirements.”
View presentation on Slideshare: ISPO Certification – Impacts on the Pilot Organization Activity Management 

Why ISPO Certification? And what are the benefits?
By CAPT. Aiden Fleming, Cork Pilots - For Aiden Fleming the benefits of certification through ISPO are clear. “The port's customers, invariably operating a safety management system of their own, are happy to know that the port they are using is as committed to safety management as they are. Operational procedures and policies are easily recognisable.”
View presentation on Slideshare: Why ISPO Certification? And what are the benefits? 

Fatigue Risk Management Solutions to meet ISPO requirements
By Peter Page, Managing Director of InterDynamics - Fatigue is an important focal point within the ISPO Code. Tools are therefore needed to assess the fatigue caused by the hours worked and the risks of working at different levels of fatigue exposure and to set limits to fatigue exposure in order to subsequently be able to audit and improve this.
View presentation on Slideshare: Fatigue Risk Management Solutions to meet ISPO requirements 

‘Clever tools that increase situational awareness!’
By CAPT. Xander Janssen, maritime pilot, Scheldemonden pilotage region - “Together with our partners with who we developed the PPUs and our own pilots, we have to continuously keep on learning and improving this equipment,” says Xander Janssen. In the Scheldemonden ISPO Handbook, there is attention for various aspects of PPUs: instruction & training, functionality & portability, availability and maintainability.
View presentation on Slideshare: “Clever tools, increasing situational awareness!” 

Accident Investigation - When does it improve safety and quality?

By Lianne van der Veen of the Dutch Safety Board - “Remember that no matter how thorough your investigation might have been, the message stands (or falls) with the quality of your report!,” says Lianne van der Veen. Other actors than the Dutch Safety Board also play a (positive) role in this. This is certainly the case for ISPO-certified pilot organizations: ISPO verifiably records how pilots should act in different degrees of accidents.
View presentation on Slideshare: Accident Investigation. When does it improve safety and quality? 

Looking back at day 2

Day 2 offered room to focus on ISPO in greater depth. IUG chairman Willem Bentinck: "Looking back (and also including day one), the common ground I see is that ISPO helps to create a culture within pilotage organizations that makes it possible to openly discuss many different matters. Take dealing with fatigue, for example, but also the correct course of action for incidents, the importance of training etc. All this contributes to further raising our profession to the next level. 

I want to thank the organization for an absolutely tremendous event.”


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